Reference

br0178 Legal Terms For Your Account

br0178 sets out the Legal terms behind your account, wallet records and lobby access, including how we handle DANA, OVO, GoPay and QRIS activity.

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br0178 br0178 Legal Terms For Your Account
LEGAL CONTACT PATHS

Three Ways To Resolve Legal Questions

A clear contact route helps when a Legal question concerns your account, a wallet record or a data request. We keep the relevant support path close to the account and cashier areas, so you can identify the transaction or profile step being discussed. Use the route shown to you after login, and include the requested account details rather than sending sensitive credentials in an open message.

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Account access

For Legal questions about phone verification, eligibility or a locked sign-in, use the account support route shown after login. We can match the request to the correct profile step.

Wallet records

If DANA, OVO, GoPay, QRIS, bank transfer or virtual account details need checking, use the cashier support path and identify the transaction status. Do not share your password.

Data requests

For a copy, correction or removal request involving your account data, use the privacy contact route presented in our Legal area. We may ask for identity details before making changes.

DATA HANDLING DETAILS

How We Apply The Legal Policy

Legal handling is practical: we connect account actions to the profile that completed phone verification, record wallet status for reconciliation, and protect access through account-security checks.

Account data

We use the details attached to your account to confirm access, link phone verification and respond to Legal requests. Keeping profile details current helps us identify the correct record.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account entries may be kept to match a payment with its account status. These records support reconciliation and request handling.

Cookies

Cookies can retain sign-in session settings and device preferences needed for account navigation. You can manage browser cookies, although removing them may require another account sign-in.

Account security

We may check phone verification, profile details and payment ownership before changing account access or releasing account data. Never send a password or one-time code through support.

Record retention

Some account, payment and contact records can remain after a request because reconciliation, dispute handling or Legal duties may require them. We retain only as long as the applicable reason remains.

Change requests

You can ask us to correct profile details, explain a data use, or provide an available account record through the privacy route. We will confirm what can be changed.

Legal Answers Before Account Access

These Legal answers address the searches we hear most often before an Indonesian account is opened. They cover local-law access, verification, wallet records, cookies, data rights and the practical route for asking us to correct or explain a record.

The br0178 Legal page covers account eligibility, phone verification, permitted use, payment records, cookies, account security, retention and requests to access or correct your data.

Yes. Account access depends on local law. We may request eligibility or identity checks before access, and we may restrict a request when the applicable rules do not permit it.

DANA and QRIS details identify a payment route and its status. OVO, GoPay, bank transfer and virtual account entries may serve the same reconciliation purpose for your account.

For a Legal-related change, we may compare your phone verification, profile details and payment ownership. This helps us avoid changing the wrong account or sending data to another person.

You can request an available copy, correction or explanation through the privacy contact route shown in our Legal area. We may ask for identity details before processing the request.

Some account, payment and contact records may remain when reconciliation, dispute handling or Legal duties require retention. Other data may be removed or changed when no valid reason remains.

Cookies can keep necessary session settings and device preferences, but they do not replace your account credentials. You can manage them in your browser, and we explain their role in the Legal notice.

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